> ## Documentation Index
> Fetch the complete documentation index at: https://hc.saas-manager.biz.nuro.jp/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Submit a Request

> Learn how to send inquiries to the AI Helpdesk Bot in Slack, Microsoft Teams, LINE WORKS, or Google Chat.

When you message the AI Helpdesk Bot, the AI responds in real time. You can submit inquiries from Slack, Microsoft Teams, LINE WORKS, or Google Chat.

## Before you start

The Bot must be installed in your workspace. If the Bot is not in your channel or space, contact your IT team.

## Starting a conversation

<Tabs>
  <Tab title="Slack (channel)">
    <Steps>
      <Step title="Open the channel where the Bot is installed">
        Open the helpdesk channel your IT team directed you to (for example, `#it-helpdesk`).
      </Step>

      <Step title="Mention the Bot and type your question">
        Type `@Helpdesk` followed by your question and send.

        ```
        @Helpdesk I can no longer connect to VPN. What should I do?
        ```

        <Note>
          Depending on the channel settings, the Bot may respond to messages without a mention. Check with your IT team.
        </Note>
      </Step>

      <Step title="Continue the conversation in the thread">
        The Bot creates a thread under your first message and replies there. All follow-up messages should be sent inside that thread.

        {/* ![Screenshot of AI Helpdesk Bot responding in a Slack thread](/images/ai-helpdesk/placeholder.png) */}
      </Step>
    </Steps>
  </Tab>

  <Tab title="Slack (direct message)">
    <Steps>
      <Step title="Open a direct message with the Helpdesk Bot">
        Find **Helpdesk Bot** in the Slack sidebar and open a direct message.
      </Step>

      <Step title="Type your question">
        ```
        I'd like to request a Zoom license. What are the steps?
        ```
      </Step>

      <Step title="Continue in the thread">
        The Bot creates a thread and replies there. For a new inquiry, start a new top-level message — do not use the same thread.
      </Step>
    </Steps>

    <Note>
      DM Bot reactions may be set to "Do not react" by default. If DMs are unavailable, try a channel instead.
    </Note>
  </Tab>

  <Tab title="Microsoft Teams (channel)">
    <Steps>
      <Step title="Open the helpdesk channel">
        Open the helpdesk channel your IT team directed you to.
      </Step>

      <Step title="Mention the Bot and type your question">
        Type `@Helpdesk` followed by your question and send.

        ```
        @Helpdesk I forgot the office Wi-Fi password.
        ```
      </Step>

      <Step title="Continue in the reply chain">
        The Bot replies as a reply chain under your message. Continue the conversation there.
      </Step>
    </Steps>
  </Tab>

  <Tab title="Microsoft Teams (chat)">
    <Steps>
      <Step title="Send a message to the Helpdesk Bot">
        Find **Helpdesk Bot** in Teams and send a message.

        ```
        How do I create an account for a new employee?
        ```
      </Step>

      <Step title="Continue in the new group chat">
        The Bot creates a new Group Chat room for your inquiry. One Group Chat room is created per inquiry.
      </Step>
    </Steps>
  </Tab>

  <Tab title="LINE WORKS">
    <Steps>
      <Step title="Open the talk room with the Bot">
        Open the talk room with the Bot that your IT team directed you to.
      </Step>

      <Step title="Type your question">
        ```
        I can't log in to the expense reporting system. What should I do?
        ```
      </Step>

      <Step title="Continue in the new group talk">
        The Bot automatically creates a new group talk for your inquiry. One group talk is created per inquiry.
      </Step>
    </Steps>
  </Tab>

  <Tab title="Google Chat (direct message)">
    <Steps>
      <Step title="Open a direct message with the Bot">
        Find **Helpdesk Bot** in Google Chat and open a direct message.
      </Step>

      <Step title="Type your question">
        ```
        How do I book a meeting room?
        ```
      </Step>

      <Step title="Continue the conversation">
        The Bot replies. For a new inquiry, send a new message.
      </Step>
    </Steps>
  </Tab>

  <Tab title="Google Chat (space)">
    <Steps>
      <Step title="Open the space where the Bot is installed">
        Open the helpdesk space your IT team directed you to.
      </Step>

      <Step title="Mention the Bot and type your question">
        Type `@Helpdesk` followed by your question and send.

        ```
        @Helpdesk My printer isn't being recognized. What should I do?
        ```
      </Step>

      <Step title="Continue the conversation in the thread">
        The Bot creates a thread under your first message and replies there. All follow-up messages should be sent inside that thread.
      </Step>
    </Steps>
  </Tab>
</Tabs>

## What is a session?

One inquiry = one session = one thread (or chat room). If you send a message to a closed thread, the Bot will ask you to start a new thread for a new inquiry.

<Info>
  If you have multiple questions, create a new message (thread) for each one.
</Info>

## When the AI cannot resolve your issue

If the AI cannot resolve your issue, you can request escalation to a human operator. See [Requesting escalation to an operator](/en/ai-helpdesk/chat/escalation-request).