> ## Documentation Index
> Fetch the complete documentation index at: https://hc.saas-manager.biz.nuro.jp/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrations overview

> Overview of the chat services and bot types supported by AI Helpdesk, plus MCP server integrations.

AI Helpdesk supports inquiry intake from multiple chat services and MCP-based integration with external systems.
This page summarizes the current support matrix and links to the individual integration guides.

## Supported chat services

The chat services available for inquiry intake are listed below.
Choose a connection method that matches your operational needs by comparing the bot types and chat formats.

| Service                                                 | Bot type                  | Chat format                |
| ------------------------------------------------------- | ------------------------- | -------------------------- |
| [Slack](/en/ai-helpdesk/integrations/slack)             | Standard Bot / Custom Bot | Threaded                   |
| [Microsoft Teams](/en/ai-helpdesk/integrations/teams)   | Standard Bot / Custom Bot | Dedicated room per session |
| [LINE WORKS](/en/ai-helpdesk/integrations/line-works)   | Custom Bot                | Dedicated room per session |
| [Google Chat](/en/ai-helpdesk/integrations/google-chat) | Custom Bot                | Threaded                   |

### Bot types

| Type             | Description                                                                                                                                              |
| ---------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Standard Bot** | Connect via OAuth using an official app provided by Admina. No need to manage app secrets yourself — the fastest path to onboarding.                     |
| **Custom Bot**   | Create your own app and connect by entering credentials such as a Bot Token in AI Helpdesk. Lets you manage the app's permissions and branding yourself. |

### Chat formats

| Format                         | Behavior                                                                                                                                                                                  |
| ------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Threaded**                   | The bot is mentioned in an existing channel/space, and the conversation continues inside the reply thread. The original channel members can see the conversation.                         |
| **Dedicated room per session** | A DM to the bot triggers the creation of a dedicated group chat with the user, bot, and observer. Conversation happens inside that group, and the original channel members cannot see it. |

<Note>
  The "dedicated room per session" format requires at least one observer user to establish a group chat.
  We recommend using a dedicated account that does not monitor inquiry content during normal operations.
</Note>

## Knowledge integrations

AI Helpdesk supports connecting external knowledge sources so AI agents can search and reference them.

| Service                                                                       | Description                                                                                                                                |
| ----------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------ |
| [Confluence (Knowledge integration)](/en/ai-helpdesk/integrations/confluence) | Add Confluence pages as a knowledge search source for the AI agent. Supports Confluence (OAuth) and Confluence (API Key) connection types. |

## MCP server integrations

AI Helpdesk also supports integration with MCP (Model Context Protocol) servers, so AI agents can look up information in external systems.

| Server                                                   | Purpose                                                                                    |
| -------------------------------------------------------- | ------------------------------------------------------------------------------------------ |
| [Admina MCP server](/en/ai-helpdesk/integrations/admina) | Let the AI agent look up Admina IT asset information (devices, identities, services, etc.) |

## Related pages

* [How to ask questions](/en/ai-helpdesk/chat/how-to-ask)
* [Chat commands](/en/ai-helpdesk/chat/commands)
* [Escalation requests](/en/ai-helpdesk/chat/escalation-request)