> ## Documentation Index
> Fetch the complete documentation index at: https://hc.saas-manager.biz.nuro.jp/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshdesk

> Instructions for integrating with Freshdesk.

## Supported Features

<Badge color="blue">Account Deletion</Badge> <Badge color="blue">Account Creation</Badge>

## Prerequisites

### How to log in to Freshdesk

Go to the [Freshdesk login page](https://freshdesk.com/jp/login/) and enter your Freshdesk domain name to log in.

<img src="https://mintcdn.com/admina-sbn/ZShCZj3AVDsgaly8/images/integrations/my2fk5ld5m/1657607108144.png?fit=max&auto=format&n=ZShCZj3AVDsgaly8&q=85&s=331e73bcf7e29eb29ba36e76b0d97a48" alt="Freshdesk login screen" width="704" height="520" data-path="images/integrations/my2fk5ld5m/1657607108144.png" />

### How to obtain a workspace key

After logging in to Freshdesk, click your **profile picture in the upper right > Profile Settings**.

<img src="https://mintcdn.com/admina-sbn/ZShCZj3AVDsgaly8/images/integrations/my2fk5ld5m/1646796282925.png?fit=max&auto=format&n=ZShCZj3AVDsgaly8&q=85&s=f9933889dce4ddac31b7b5cdfc538b47" alt="Profile settings menu" width="766" height="700" data-path="images/integrations/my2fk5ld5m/1646796282925.png" />

**Part of the URL is your workspace key** — save it.

https\://**`{workspace key}`**.freshdesk.com/a/profiles/.../edit

<img src="https://mintcdn.com/admina-sbn/ZShCZj3AVDsgaly8/images/integrations/my2fk5ld5m/1640412547623.png?fit=max&auto=format&n=ZShCZj3AVDsgaly8&q=85&s=56a29ac7f25fa3f74ec47561bf10c691" alt="Workspace key confirmation" width="1602" height="804" data-path="images/integrations/my2fk5ld5m/1640412547623.png" />

### How to obtain an access key

The **API key** is displayed on the right side of the **Profile Settings** page.

The **API key is your access key** — save it.

<img src="https://mintcdn.com/admina-sbn/ZShCZj3AVDsgaly8/images/integrations/my2fk5ld5m/1640412571505.png?fit=max&auto=format&n=ZShCZj3AVDsgaly8&q=85&s=179e45c0179c290a11973887ab939c65" alt="API key confirmation" width="716" height="1088" data-path="images/integrations/my2fk5ld5m/1640412571505.png" />

## Integration Setup

Search for **Freshdesk** on the MoneyForward Admina integrations screen.

<img src="https://mintcdn.com/admina-sbn/ZShCZj3AVDsgaly8/images/integrations/my2fk5ld5m/1643451922725.png?fit=max&auto=format&n=ZShCZj3AVDsgaly8&q=85&s=5cc556b2dd082db558cabf0becdf0300" alt="Integration search" width="2046" height="780" data-path="images/integrations/my2fk5ld5m/1643451922725.png" />

Enter any string (e.g., your company name) as the **workspace name**, and the **workspace key and access key** obtained in the previous steps, then click **Connect**.

<img src="https://mintcdn.com/admina-sbn/ZShCZj3AVDsgaly8/images/integrations/my2fk5ld5m/1643451941413.png?fit=max&auto=format&n=ZShCZj3AVDsgaly8&q=85&s=53916aa0f92e5cbba8c7eb2d60479be9" alt="Integration settings screen" width="950" height="1146" data-path="images/integrations/my2fk5ld5m/1643451941413.png" />

Once the integration with Freshdesk is successful, the registered user information will appear in the account list.

If the process does not complete successfully, go to the Status tab on the integrations screen, click **Edit**, and try connecting again.

If the issue persists, please contact us via chat.

For an overview of the Freshdesk integration, please visit the [integration page](https://admina.moneyforward.com/en/integrations/freshdesk).