> ## Documentation Index
> Fetch the complete documentation index at: https://hc.saas-manager.biz.nuro.jp/llms.txt
> Use this file to discover all available pages before exploring further.

# [Microsoft 365 / EntraID (Azure AD)] Managing accounts with multiple email addresses as the same employee

> If the same person uses multiple accounts, the sub-account's SaaS accounts may be treated as resigned or guest accounts (labeled External). This article explains how to fix that.

#### **Managing multiple accounts in Microsoft 365 / EntraID (Azure AD)**

When the same person uses multiple accounts as shown below, the sub-account SaaS accounts may be affected. They may be treated as resigned, or as guest accounts labeled "**External**".

* Main account: @abc.co.jp (employee master)
* Sub-account: @xyz.co.jp

This guide explains how to assign the **"Employee" label** to the sub-account as well.

#### **Steps in EntraID (Azure AD)**

1. Go to the [Azure Active Directory site](https://azure.microsoft.com/en-us/products/active-directory), click **Sign in**, and log in to Azure AD.
2. Open the user's properties, go to **Contact info**, and edit `Other email` to add the sub-account's email address. If the user has three or more email addresses, add them the same way.

<img src="https://mintcdn.com/admina-sbn/c1fQ52OY4WQWNZpF/images/it-management/xry0dgfdv7/1783983144704-ad-3.png?fit=max&auto=format&n=c1fQ52OY4WQWNZpF&q=85&s=13364ae594e3063f252a9f076664eef2" alt="Azure AD user properties screen" width="2796" height="1116" data-path="images/it-management/xry0dgfdv7/1783983144704-ad-3.png" />

#### **Steps in Microsoft 365**

<Info>
  The Microsoft 365 admin center allows you to add only one email address. EntraID supports adding multiple addresses, so we recommend using EntraID if you are a Microsoft 365 customer.
</Info>

Go to **Manage user roles** and edit `Alternate email address`.

<img src="https://mintcdn.com/admina-sbn/LLQ8yW8IwmV6hfAn/images/it-management/xry0dgfdv7/1661398199686-image.png?fit=max&auto=format&n=LLQ8yW8IwmV6hfAn&q=85&s=9ed1c8866492d3a851fece27a5db1f15" alt="Microsoft 365 admin center — manage user roles screen" width="986" height="846" data-path="images/it-management/xry0dgfdv7/1661398199686-image.png" />

<img src="https://mintcdn.com/admina-sbn/c1fQ52OY4WQWNZpF/images/it-management/xry0dgfdv7/1783983164156-ad-1.png?fit=max&auto=format&n=c1fQ52OY4WQWNZpF&q=85&s=547515395133ba6f77d25c551220525c" alt="Edit alternate email address screen" width="854" height="1332" data-path="images/it-management/xry0dgfdv7/1783983164156-ad-1.png" />

<img src="https://mintcdn.com/admina-sbn/c1fQ52OY4WQWNZpF/images/it-management/xry0dgfdv7/1783983184002-ad-2.png?fit=max&auto=format&n=c1fQ52OY4WQWNZpF&q=85&s=2bbcf6c8439e9f3ac08780d07aa56a64" alt="Multiple email addresses added successfully" width="2640" height="910" data-path="images/it-management/xry0dgfdv7/1783983184002-ad-2.png" />

#### **Re-synchronizing**

After adding the email address in each service, perform a re-sync with Microsoft 365 or EntraID in this service.

<img src="https://mintcdn.com/admina-sbn/heWQYEP_35oyzpk9/images/it-management/xry0dgfdv7/1783643336729-employeemaster-a.png?fit=max&auto=format&n=heWQYEP_35oyzpk9&q=85&s=29c737df9ab81f7ac5ac16f61c9790ee" alt="Re-sync button in this service" width="1102" height="524" data-path="images/it-management/xry0dgfdv7/1783643336729-employeemaster-a.png" />

From the left menu, search for the main account under **Accounts** and confirm that the sub-account address is linked.
