> ## Documentation Index
> Fetch the complete documentation index at: https://hc.saas-manager.biz.nuro.jp/llms.txt
> Use this file to discover all available pages before exploring further.

# Delete or Deactivate Service Accounts

> Learn how to delete accounts from services.

#### **SaaS Account Deletion**

The main specifications of the account deletion feature are as follows.

* This feature is available for integrated services that support account deletion or deactivation.
  For details, see the "Account Lifecycle" column (Delete / Deactivate) in the [**Supported SaaS & Features List**](/en/integrations/ey32ki15er-function).
* **Deleting a user may also delete associated content in some cases.**
* OAuth integrations and API keys linked to a user are often removed upon deletion. Please [re-integrate](/en/it-management/saas-management/93nahw45is-trouble#re-linking) after deletion. (The same applies when deleting via the UI.)
* We are implementing the feature to preserve objects created by users (such as Miro boards and WordPress posts). This depends on changes in each cloud service's specifications.
* For unsupported SaaS, contact us via the chat in the lower right or through the [request page](/en/it-management/saas-management/1vhprfkxcq-request). We will address requests in order.

#### **How to Delete or Deactivate**

This section explains the deletion operation. You need either Admin or Service Manager permissions.

There are multiple methods. Choose one of the following.

#### **Method 1: Delete or Deactivate from an Alert**

You can perform deletion from an alert notification sent to Slack. (For alert notification settings, see [Slack Notification Settings](/en/it-management/retired/76lzcncxyx-slack-notification).)

1. Click the alert in Slack, log in, then click **Delete**.

   <img src="https://mintcdn.com/admina-sbn/0LLA2XgYMAZL7xkj/images/it-management/zw9trbb1wm/1756078850749-2025-08-25-8-39-16.png?fit=max&auto=format&n=0LLA2XgYMAZL7xkj&q=85&s=9b992fbd4bd2a6a8c1378055f53133fb" alt="Clicking Delete from a Slack alert" width="2160" height="706" data-path="images/it-management/zw9trbb1wm/1756078850749-2025-08-25-8-39-16.png" />
2. A confirmation screen for account deletion appears. Click **Delete**.

   <img src="https://mintcdn.com/admina-sbn/0LLA2XgYMAZL7xkj/images/it-management/zw9trbb1wm/1758054871106-2025-09-16-23-07-07.png?fit=max&auto=format&n=0LLA2XgYMAZL7xkj&q=85&s=776e158eb3797962602010e2a6575424" alt="Account deletion confirmation screen" width="1078" height="518" data-path="images/it-management/zw9trbb1wm/1758054871106-2025-09-16-23-07-07.png" />
3. A deletion completion message appears and the account is deleted.

   <img src="https://mintcdn.com/admina-sbn/0LLA2XgYMAZL7xkj/images/it-management/zw9trbb1wm/1756079279909-2025-08-25-8-45-15.png?fit=max&auto=format&n=0LLA2XgYMAZL7xkj&q=85&s=f243c4370e5d0ba489b2effc3be93fe8" alt="Deletion completion message" width="668" height="96" data-path="images/it-management/zw9trbb1wm/1756079279909-2025-08-25-8-45-15.png" />

#### **Method 2: Delete or Deactivate from the Account List in Service Details**

1. Go to Services, select the target service, and open Accounts.
2. Click the three-dot menu on the right and click **Delete**.

   <img src="https://mintcdn.com/admina-sbn/0LLA2XgYMAZL7xkj/images/it-management/zw9trbb1wm/1756079584675-2025-08-25-8-51-58.png?fit=max&auto=format&n=0LLA2XgYMAZL7xkj&q=85&s=ad90341918cfd25e619adc3941a639b6" alt="Selecting Delete from the three-dot menu in the service detail screen" width="2304" height="840" data-path="images/it-management/zw9trbb1wm/1756079584675-2025-08-25-8-51-58.png" />
3. The "Confirm Account Deletion" screen appears. Review the details and click **Delete**.

   <img src="https://mintcdn.com/admina-sbn/0LLA2XgYMAZL7xkj/images/it-management/zw9trbb1wm/1758054990065-2025-09-17-5-32-25.png?fit=max&auto=format&n=0LLA2XgYMAZL7xkj&q=85&s=12839ab5c0fdf09c77e319daa6d2b621" alt="Account deletion confirmation screen" width="1076" height="608" data-path="images/it-management/zw9trbb1wm/1758054990065-2025-09-17-5-32-25.png" />
4. A deletion completion message appears and the account is deleted.

   <img src="https://mintcdn.com/admina-sbn/0LLA2XgYMAZL7xkj/images/it-management/zw9trbb1wm/1756079777663-2025-08-25-8-45-15.png?fit=max&auto=format&n=0LLA2XgYMAZL7xkj&q=85&s=503655d2668a6bcac90871a8e0c41466" alt="Deletion completion message" width="668" height="96" data-path="images/it-management/zw9trbb1wm/1756079777663-2025-08-25-8-45-15.png" />

#### **When the Feature Is Not Supported**

For services that do not support deletion, the message "Account deletion is not yet supported." is displayed.

We will add support for eligible services in order. Contact us via the [request page](/en/it-management/saas-management/1vhprfkxcq-request) to submit a request.

<img src="https://mintcdn.com/admina-sbn/0LLA2XgYMAZL7xkj/images/it-management/zw9trbb1wm/1756079945700-2025-08-25-8-58-15.png?fit=max&auto=format&n=0LLA2XgYMAZL7xkj&q=85&s=d23fcc3e30102097ed76aac6690de2ed" alt="Screen showing unsupported status" width="2322" height="748" data-path="images/it-management/zw9trbb1wm/1756079945700-2025-08-25-8-58-15.png" />

#### **Troubleshooting Errors**

#### **This account cannot be deleted.**

<img src="https://mintcdn.com/admina-sbn/0LLA2XgYMAZL7xkj/images/it-management/zw9trbb1wm/1644215319016-image.png?fit=max&auto=format&n=0LLA2XgYMAZL7xkj&q=85&s=fc64e1c9745782ac1953975667c4c8f8" alt="Error: This account cannot be deleted" width="1062" height="144" data-path="images/it-management/zw9trbb1wm/1644215319016-image.png" />

The API prohibits deletion of this user. Possible reasons include: the user is connected via integration and cannot be deleted, or the user is the last Admin. Delete the account from the cloud service's own UI.

To remove a connected user, see this FAQ.
[What happens if integration settings change after connecting a SaaS, or if the person who set up the integration leaves?](/en/it-management/faq/yjfdvvhglz-saa-s)

#### **Cannot delete because this is the last administrator.**

<img src="https://mintcdn.com/admina-sbn/0LLA2XgYMAZL7xkj/images/it-management/zw9trbb1wm/1644215355423-image.png?fit=max&auto=format&n=0LLA2XgYMAZL7xkj&q=85&s=793bc6871112bca0462eb057656d81c2" alt="Error: Cannot delete because this is the last administrator" width="1084" height="152" data-path="images/it-management/zw9trbb1wm/1644215355423-image.png" />

This user is determined to be the last person with Admin privileges. (The API has not been called.)

Invite another Admin, re-sync, and retry the deletion once multiple Admins exist.

To remove a connected user, see this FAQ.
[What happens if integration settings change after connecting a SaaS, or if the person who set up the integration leaves?](/en/it-management/faq/yjfdvvhglz-saa-s)

#### **The registered credentials are incorrect or have expired.**

<img src="https://mintcdn.com/admina-sbn/0LLA2XgYMAZL7xkj/images/it-management/zw9trbb1wm/1644215641786-image.png?fit=max&auto=format&n=0LLA2XgYMAZL7xkj&q=85&s=bd84eb9e540cbf4de501ccda2ba492a1" alt="Error: The registered credentials are incorrect or have expired" width="1854" height="252" data-path="images/it-management/zw9trbb1wm/1644215641786-image.png" />

The integration with the SaaS has insufficient permissions. Re-integrating may resolve this issue.

Refer to [How to troubleshoot SaaS integration failures](/en/it-management/saas-management/93nahw45is-trouble) and re-integrate using the latest permissions.
