> ## Documentation Index
> Fetch the complete documentation index at: https://hc.saas-manager.biz.nuro.jp/llms.txt
> Use this file to discover all available pages before exploring further.

# 7. Automation FAQ

> Frequently asked questions about workflows.

#### **Q.** **When do workflows run?**

**A.** If the scheduled date is in the future, the workflow runs automatically at **midnight (00:00:00)** on the specified date. (You cannot specify a time.)

If the scheduled date matches the contract start date, the workflow runs at **11:59 PM (23:59:59)** on that day. (You cannot specify a time.)

#### **Q.** **Can I specify what time a workflow runs?**

**A.** At this time, you cannot specify a run time for workflows.

#### **Q.** **What should I check if a workflow is not queued?**

**A.** Go to Directory > Directory Information. Verify that the [trigger items for the workflow (automation) are configured correctly](/en/it-management/workflows/n2msl3q9um-admina-automation).

Also check that the workflow's scheduled run date is not set to a past date.

Example: If you set the provision schedule to "1 day before the contract start date" and the hire date is 2025/9/16:

* The workflow is scheduled to run on 2025/9/15 (at midnight).
* Set the employment start date "2025/9/16" in Directory > User Information by September 14, 2025 at the latest.
* If you set the employment start date on September 15, 2025, the workflow will not be queued and will be skipped.

<img src="https://mintcdn.com/admina-sbn/d7jPbHNKm3WYh_iu/images/it-management/8dzb80sc1v/2025-09-16-13-46-20.png?fit=max&auto=format&n=d7jPbHNKm3WYh_iu&q=85&s=71057601ba0a5a5fc7888cb0d2c6d103" alt="Workflow run schedule example" width="1920" height="613" data-path="images/it-management/8dzb80sc1v/2025-09-16-13-46-20.png" />

#### **Q.** **I have a "Provisioning" workflow set up for Google Workspace. What should I check if it is not queued?**

**A.** Check the following settings.

* Confirm that [trigger items are configured in the Directory](/en/it-management/workflows/n2msl3q9um-admina-automation).
* Go to Services > Google Workspace > Workspace and check the connected domains.
  * In Directory > User Information > Email Address, confirm that the email address includes a connected domain.
  * To provision accounts in a different domain, connect them via Integrations > Integrations.
  * For details, see [**Connecting Multiple Workspaces**](/en/it-management/saas-management/g6zipm1ez7-multi-workspace).
* Check the [automation mapping](/en/it-management/workflows/ms4wo45v27-admina-automation-wic).
  * If you have multiple workspaces, you need to configure settings for each workspace. Confirm that the domain of the email address to create is registered.

#### **Q.** **Where can I check which services support automation?**

**A.** Go to Automation > "Services" screen > "Add Service Connection" > "Select Service". This screen lists the services that support Provisioning and Deprovisioning. (Services not listed are currently unsupported.) See also the [setup guide](/en/it-management/workflows/ms4wo45v27-admina-automation-wic) for details.

You can also check this in the [**Supported SaaS & Feature List**](/en/integrations/ey32ki15er-function). Look at the "Account Lifecycle" section for services that support Provisioning and Deprovisioning.

#### **Q.** **In HubSpot, what should I do if Deprovisioning (account deletion) fails because a license is attached?**

**A.** There is no workaround, so use one of the following methods.

* In the HubSpot admin console, remove the license from the account, then run the automation in this service.
* Delete the account directly from the HubSpot admin console.
* Go to Services > HubSpot > Accounts, click the three-dot menu \[︙] for the target user, and select Delete.
  * For details, see [this page](/en/it-management/saas-management/dcqgfmkgaq-services).