Contacting Support
Contact the support team from the Admina platform:- Log in to Admina
- Click the help icon (?) in the upper right corner
- Select “Contact Support”
- Enter your inquiry and send it
Troubleshooting
Common Issues
Authentication Errors
- Check that your API key is correct
- Check the expiration date of your API key
- Check that the Authorization header format is correct
Rate Limit Errors
- Reduce request frequency
- Implement exponential backoff algorithm
Endpoint Errors
- Check that the URL is correct
- Check that the request method is correct
- Check that all required parameters are included
Collecting Debug Information
To resolve problems, collect the following information:- Request URL
- Request method
- Request headers (except API key)
- Request body
- Response status code
- Response body
- Error message that occurred