! let users and operators quickly perform actions such as escalating sessions or changing assignees.
In channels, prefix commands with a mention to the bot. Inside threads, type commands directly.
Command list
| Command | Description | Who can use |
|---|---|---|
!help | Show the list of available commands | Everyone |
!escalate | Escalate to an operator (unassigned queue if no target specified) | Everyone |
!escalate @username | Escalate directly to the specified user | Everyone |
!assign @username | Assign the session to the specified operator | Everyone |
!assign ai | Return the session to the AI agent | Everyone |
!close | Close the current session | Everyone |
!status | Check the current session status | Everyone |
!feedback <comment> | Send feedback | Everyone |
!approve | Approve a pending approval request | Only the target specified by the approval routing |
!deny | Deny a pending approval request | Only the target specified by the approval routing |
!lang [en|ja|system] | Check or change your own language setting | Everyone |
!tone [formal|casual] | Check or change your own conversation tone setting | Everyone |