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When you connect AI Helpdesk to Slack, users can send inquiries to the AI bot from Slack channels and direct messages.

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Supported connection methods

Slack integration supports two connection methods. Choose the one that fits your deployment requirements.
MethodDescriptionWhen to use
Standard BotConnect via OAuth using the official Slack app provided by AdminaFastest path to onboarding / you do not want to manage a Slack app yourself
Custom BotCreate your own Slack app and connect by entering a Bot User OAuth Token and Signing SecretYou want to manage the app’s permissions and branding yourself / your organization restricts installation of public apps
The conversational experience (channel mentions, threaded replies, DMs) is identical for both methods.

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Prerequisites

  • You must have the Admin role in AI Helpdesk.
  • You must have admin permissions in the Slack workspace (permission to install apps).
  • For Custom Bot, you also need permission to create apps in Slack API (Your Apps).

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Connect with Standard Bot

The standard method that connects the official Slack app from Admina using OAuth.
1

Open integration settings

Select Settings from the left navigation and open the Integrations tab. In the Messaging section, click Add connection and choose Slack — Standard Bot.
2

Authenticate with Slack

You are redirected to Slack’s OAuth authorization page. Sign in to Slack and select the workspace you want to connect.
3

Review bot permissions

Review the permissions requested by the AI Helpdesk Slack app and click Allow.The main permissions requested are as follows.
PermissionPurpose
channels:read / groups:readRead channel information
chat:writeSend messages
im:read / im:writeRead and write direct messages
users:read / users:read.emailRetrieve user info and match email addresses
app_mentions:readDetect mentions of the bot
4

Confirm successful connection

After successful authorization, you are returned to the AI Helpdesk integrations page, and the connected workspace appears in the Messaging section.
You can connect multiple Slack workspaces to a single organization. Repeat these steps for each additional workspace.

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Connect with Custom Bot

This method connects by creating your own Slack app and entering its Bot User OAuth Token (shown as “Bot Token” on the form) and Signing Secret into AI Helpdesk.

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Required information

ItemWhere to obtain
Bot User OAuth TokenOAuth & Permissions page of your Slack App
Signing SecretBasic Information page of your Slack App
1

Open integration settings and choose Custom Bot

In the Settings > Integrations > Messaging section of AI Helpdesk, click Add connection and choose Slack — Custom Bot.A form appears for entering the Bot User OAuth Token and Signing Secret. You will gather these values in the following steps.
2

Create a new Slack app

Go to Slack API (Your Apps) and click Create New App.Then select the workspace where you want to install the app.
3

Configure the app with the provided manifest

Paste the following manifest into the From a manifest editor, review the configuration on the confirmation screen, and submit.
display_information:
  name: Admina AIヘルプデスク
  description: AI-powered assistant with memory and knowledge management
  background_color: "#4A154B"
features:
  app_home:
    home_tab_enabled: true
    messages_tab_enabled: true
    messages_tab_read_only_enabled: false
  bot_user:
    display_name: Admina AIヘルプデスク
    always_online: true
oauth_config:
  redirect_urls:
    - https://assist.i.moneyforward.com/web/auth/callback/slack
    - https://assist.i.moneyforward.com/web/slack/oauth/callback
  scopes:
    bot:
      - app_mentions:read
      - channels:history
      - channels:read
      - chat:write
      - chat:write.public
      - files:read
      - groups:history
      - groups:read
      - im:history
      - im:read
      - im:write
      - mpim:history
      - mpim:read
      - team:read
      - users:read
      - users:read.email
  pkce_enabled: false
settings:
  event_subscriptions:
    request_url: https://assist.i.moneyforward.com/chat/slack
    bot_events:
      - app_home_opened
      - app_mention
      - member_joined_channel
      - message.channels
      - message.groups
      - message.im
  interactivity:
    is_enabled: true
    request_url: https://assist.i.moneyforward.com/chat/slack
  org_deploy_enabled: false
  socket_mode_enabled: false
  token_rotation_enabled: false
  is_mcp_enabled: false
4

Copy the Signing Secret

Open Basic Information in your Slack App. Copy the Signing Secret from the App Credentials section.
5

Copy the Bot User OAuth Token

Open the OAuth & Permissions page and click Install to Workspace in the OAuth Tokens section.Once the OAuth flow completes, a Bot User OAuth Token (starting with xoxb-) is issued. Copy the value.
6

Submit the form in AI Helpdesk

Return to the form from Step 1 and enter the values:
  • Bot User OAuth Token: the token starting with xoxb-
  • Signing Secret: the value from Basic Information
Then click Connect. If the credentials are valid, the connected card appears in the Messaging section.

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Using the bot

After connecting, the bot is added to your Slack workspace.
  • Standard Bot: the default display name is Admina AI Helpdesk (you can rename it — see the Tip below).
  • Custom Bot: the display name is whatever you configured when creating your Slack app.
The display name of the Standard Bot can be changed per workspace. Open the Admina AI Helpdesk app in Slack, then go to About > Settings and edit Bot user name.

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Ask questions via direct message

Send a question to the bot in a direct message to receive an AI response.

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Mention the bot in a channel

Mention the bot in a channel to receive an AI response in a thread. Continue replying within the thread to keep the same session going.
Whether DM inquiries are enabled can be controlled under Settings > Admin > System settings > DM enabled.

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Disconnect a Slack workspace

1

Open integration settings

Open the Messaging section under Settings > Integrations.
2

Disconnect

Click the trash icon on the card for the workspace to disconnect. Click Disconnect in the confirmation dialog.
Disconnecting stops accepting new inquiries from that workspace.

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Troubleshooting

“Access denied” during OAuth authorization (Standard Bot) Third-party app installation may be restricted in your Slack workspace. Contact your Slack workspace admin and ask them to grant app installation permissions. If granting permission is difficult, consider connecting via Custom Bot instead. “Invalid credentials” (Custom Bot)
  • Verify that the Bot User OAuth Token starts with xoxb-.
  • Verify that the Signing Secret contains no extra whitespace or line breaks.
  • Confirm that the Slack App is correctly installed in the workspace.
The bot is connected but not responding Check that you are mentioning the bot in a channel it has been added to. To add the bot to a channel, run /invite @<bot-name> in that channel. For Standard Bot, the default name is @Admina AI Helpdesk. If you renamed it, or if you are using Custom Bot, use the name configured for your app in the workspace.
Last modified on July 10, 2026