! to perform actions quickly.
In a channel, send commands with a Bot mention. Inside a thread, you can type the command directly without a mention.
Command reference
| Command | Description | Who can use it |
|---|---|---|
!help | Show a list of available commands | Everyone |
!escalate | Escalate to an operator. Without an argument, the session goes to the unassigned queue | Everyone |
!escalate @username | Escalate and assign directly to the specified user | Everyone |
!assign @username | Assign the session to the specified operator | Everyone |
!assign ai | Return the session to the AI agent | Everyone |
!close | Close the current session | Everyone |
!status | Check the current session status | Everyone |
!feedback <comment> | Submit feedback | Everyone |
!approve | Approve a pending approval request | Only the user designated by the approval routing |
!deny | Deny a pending approval request | Only the user designated by the approval routing |
!lang [en|ja|system] | Check or change your language preference | Everyone |
!tone [formal|casual] | Check or change your conversation tone preference | Everyone |
How to use each command
!help — View the command list
Use this to see available commands at any time.!escalate — Escalate to an operator
Hand off a problem the AI cannot solve to a human operator.If the specified user does not have the Operator role, the session enters the unassigned queue.
!assign — Change the session assignee
Assign the session to a different operator.ai.
!assign ai, the session returns to the AI agent. The Bot posts “Session returned to AI agent,” and the AI resumes on your next message.
!close — Close the session
When the issue is resolved, close the session.!status — Check the session status
Check who the session is currently assigned to and its current state.!feedback — Submit feedback
Send feedback about the quality of the AI response.!approve / !deny — Respond to an approval request
Use these when the AI asks for approval before taking an action, if a request is currently pending.The approval routing configuration limits who can respond. If you are not the designated approver, the command has no effect.
!lang — Check or change your language preference
Check or change your language preference. Without an argument, this shows your current setting.en, ja, or system (follow the tenant default).
!tone — Check or change your conversation tone preference
Check or change the AI response tone. Without an argument, this shows your current setting.formal or casual.
If a command does not work
- Make sure the Bot mention is correctly included
- Sending a command in the channel (outside a thread) may create a new session
- Ask your IT team to check the Bot configuration