Language
Switch the display language of the admin console.| Option | Description |
|---|---|
| 日本語 | Display the console in Japanese |
| English | Display the console in English |
This language setting controls the console display language only. The language AI agents use when responding to inquiries (the system-wide default language) is configured under Settings > Admin Settings > System Settings.
Theme
Switch the color theme of the admin console.| Option | Description |
|---|---|
| Light | Use light mode |
| Dark | Use dark mode |
Login Information
View information about the currently logged-in account.| Field | Description |
|---|---|
| Display Name | Name retrieved from MF ID. Cannot be changed here. |
| Role | Admin or Operator |
Linked Accounts
Link your AI Helpdesk account to your chat service accounts. Linking enables features such as escalation notifications to the assigned operator. Go to Settings > User tab. The Linked Accounts section shows the connected chat services.Link your own account
Linking your account provides these benefits:- When a session is assigned to you, a notification arrives directly in Slack, Teams, LINE WORKS, or other connected chat services
- You receive chat notifications when your assigned sessions are resolved or auto-resolved
- You can respond to escalated sessions directly from your chat interface
Select the service to link
In the Linked Accounts section, click the link icon on the row for the workspace or service you want to link.
Enter your identifier
The identifier to enter varies by service.
Click Verify after entering the value.
| Service | Enter |
|---|---|
| Slack | Your Slack email address |
| Microsoft Teams | Your Teams email address |
| LINE WORKS | Your LINE WORKS user ID |
| Google Chat | Your Google account email address |
Admin: link an account on behalf of a member
Admins can link accounts on behalf of other members.- Go to Settings > Admin tab
- Click the link icon on the target member’s row in the team members list
- Enter the identifier, then click Verify → Confirm
Unlink an account
Click the unlink icon on the target service row in the Linked Accounts section.Related pages
- Admin Settings (System Settings) — System-wide language and DM settings
- AI Agent Settings — Notification and escalation settings