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If your SaaS integration fails, follow the steps below.

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Authentication Errors

Check whether any of the following apply to your situation.

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Integration Status and Guidance

You can check the integration status under Integrations > Status.
  • Integration status: Shows the sync state of each SaaS (e.g., Synced, Sync Failed).
  • Error resolution guidance: For services showing “Sync Failed,” click the robot icon for the cause and resolution. Follow the guidance to resolve the issue.
Integration status and error resolution guidance screen

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Running a Sync

If a connected service is temporarily unavailable, or you want to refresh the SaaS status, try re-syncing.
  1. Go to Integrations > Status, click the three-dot menu [︙], and select [Sync].
    • Alternatively, go to Services > select a SaaS > Info > Workspace > three-dot menu [︙] > [Sync].
    Integration Status screen
  2. Wait for the re-sync to complete. Confirm that the status updates to “Synced.”

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Re-linking

If an error occurs with a connected service, or if you need to re-link with a different account, follow these steps.
  1. Go to Integrations > Status, click the three-dot menu [︙], and select [Edit].
    • Alternatively, re-link from Services > select a service > Info > Workspace > three-dot menu [︙] > [Re-link].
    Re-link edit screen
  2. The integration settings screen appears again. Complete the re-linking process. Integration settings screen
As shown in the image above, when linking via OAuth, the session already logged in to your browser is used. If the user does not have admin privileges, or if you use multiple tenants and are logged in to a different tenant, the re-linking attempt may fail because it tries to use the current session. Log out of the browser session first, then retry the steps above.

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If Re-linking Fails

If the integration still fails, disconnecting it and re-linking may resolve the issue. To disconnect an integration, see Stop a connected service.

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Contact Support for Persistent Failures

If the integration continues to fail after re-linking, contact the support desk with the following information:
  • Cloud service name
  • Screenshot of the screen when the error occurred
  • Date and time the issue occurred

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Managing SaaS Through Alternative Methods

If the integration fails, consider managing your SaaS using a custom app. Two options are available: [Custom App] Register a cloud service manually [Custom App] Connect SaaS via Google Sheets
Last modified on July 10, 2026